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Contact Us

Our team is here to help with support, partnerships, press enquiries, and everything in between.

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App Support

Having trouble with the app?
We respond within 24 hours.

[email protected]
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Partnerships

Integration, API access, or business collaboration enquiries.

Get in touch β†’
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Press & Media

Media kit, interview requests, and brand assets available on request.

Press enquiry β†’
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Download the App

Available free on Google Play for all Android devices.

Google Play β†’

Alvva Inc.

We're a navigation technology company headquartered in Hong Kong. Whether you're a solo hiker, an enterprise customer, or a journalist β€” we'd love to hear from you.

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Hong Kong Office Room 1204, 12/F, Chinachem Johnston Plaza,
178 Johnston Road, Wan Chai, Hong Kong
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Business Hours Monday – Friday: 9:00 AM – 6:00 PM HKT
Weekend: Closed
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Room 1204, Chinachem Johnston Plaza
178 Johnston Road, Wan Chai, HK

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Department Contacts

Send Us a Message

Fill in the form and we'll get back to you within one business day.

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Frequently Asked Questions

How quickly will you respond?

We aim to respond to all enquiries within 1 business day during Hong Kong business hours (Mon–Fri, 9am–6pm HKT).

How do I cancel my subscription?

Subscriptions are managed through Google Play. Go to Play Store β†’ Account β†’ Subscriptions β†’ Compaxs to cancel at any time.

Is the app available for iOS?

Currently Compaxs is available on Android via Google Play. iOS availability is on our development roadmap.

My compass is inaccurate β€” what should I do?

Try calibrating by moving your device in a figure-8 pattern. Metal objects and electronics nearby can also cause interference.

Can Compaxs be used without internet?

Yes β€” the core compass, altimeter, and GPS coordinates features all work completely offline with no internet connection required.

How do I request deletion of my personal data?

Complete our Data Subject Request Form and email it to [email protected]. We'll respond within 45 days.